We offer a 100% satisfaction guarantee on all products sold at ToysByVeta.com. If for any reason you are unhappy with the item purchased, you can send it back within 21 days of its arrival with all tags in place and receipt/invoice for a full refund (less the shipping costs) or exchange. For exchanges, please include a note stating what item(s) you would like in exchange. Items must be in perfect condition in order to return or exchange them. Please keep copies of invoices. Please allow 2 weeks for processing Returns/Exchanges.
To return an item, please email us at firstname.lastname@example.org, and we will reply with instrustions and address where to send it. We are located in San Francisco, CA.
With any questions about our products or services, please e-mail us at
email@example.com or call us at 1-408-410-0167.